Troubleshooting

STEP1 Check here first!

STEP2 When it is difficult to connect

Is there a lot of pedestrian traffic or possibly something obstructing the signal?

Places with less people and no obstructions are preferable for a clear signal.

When you attempt to connect, are you far from the signal or moving around?

Please try to connect in a place with good signal while standing still.

With a lot of people simultaneously connecting, it may become difficult to connect.

Signal may be improved by reconnecting later or by reconnecting in a place with a better signal or less people.

It might be a place with a lot of Wi-Fi signals interfering with each other.

As changing location by a little may improve the ability to make a connection, please test the connection while checking the Wi-Fi signal.

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