Troubleshooting
STEP1 Check here first!
- Android
- iOS
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- Checking the Wi-Fi status
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In [Settings] > [Wi-Fi] please set Wi-Fi to [ON]. As the SSID (network name) is displayed, please check the status of signal.
If the correct SSID is not displayed, it is likely that an available Wi-Fi is not in range.
It seems as though there is no available Wi-Fi reception nearby.
If an SSID other than the correct one is selected.
Please select the correct network.
Normally the device will automatically connect to available networks, however sometimes the device will connect to a different network due to the behavior of another app or a peculiarity of the device.
- Confirmation of Location setting
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You will be unable to connect if your Location is off in the Android version.Please use it after turning on your Location.
To use the app, you need to configure two settings:
STEP1Set Location "ON" in your Android.
On your device, go to [Settings] ＞ [Google] ＞ [Location] and set location to [ON].
STEP2Set Location "ON" in your Applications.
On your device, go to [Settings] ＞ [Apps] ＞ [Japan Wi-Fi] ＞ [Permissions] and set location to [ON].
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Checking the Wi-Fi status
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Is the correct network selected?
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Confirm the current SSID selection (network name).
If an SSID other than the correct one is selected, in [Settings] > [Wi-Fi] please select the correct network.
If the cooperating provider's SSID is not shown on your device's Settings > Wi-Fi screen, then there is no available Wi-Fi signal nearby.
Is a Wi-Fi signal in range?
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If the Wi-Fi signal symbol is not present in the status bar, it is likely that the selected network is not in range.Please select another network or relocate closer to the signal.
- Confirmation of Location setting
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You will be unable to connect if your Location is off in the iOS version.Please use it after turning on your Location.
To use the app, you need to configure two settings:
STEP1Set Location "ON" in your iOS.
On your device, go to [Settings] ＞ [privacy] ＞ [Location Service] and set location Service to [ON].
STEP2Set Location "ON" in your Applications.
On your device, go to [Settings] ＞ [Japan Wi-Fi] ＞ [Location] > For the position information switch place a checkmark in “While Using the App” or “Always.”
STEP2 When it is difficult to connect
Is there a lot of pedestrian traffic or possibly something obstructing the signal?
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Places with less people and no obstructions are preferable for a clear signal.
When you attempt to connect, are you far from the signal or moving around?
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Please try to connect in a place with good signal while standing still.
With a lot of people simultaneously connecting, it may become difficult to connect.
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Signal may be improved by reconnecting later or by reconnecting in a place with a better signal or less people.
It might be a place with a lot of Wi-Fi signals interfering with each other.
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As changing location by a little may improve the ability to make a connection, please test the connection while checking the Wi-Fi signal.
